Refund Policy
This policy explains when you can get your money or credits back for purchases on Shapesoda (the “Service”). It is part of our Terms of Service. The Service is operated by Individual Entrepreneur Ali Mameday, 15 Pavstos Buzand St, Kentron district, Yerevan 0018, Armenia.
The short version: cancel anytime; if the first payment for a plan did not work out for you, ask for a refund within 14 days. If processing fails on our side, the credit comes back automatically.
1. What you are buying
We sell two subscriptions: the Personal plan (unlimited use of the web app, renewing every week or every month) and the API plan (a number of credits every month for the API, the MCP server and the website). Tracing and editing in the browser are free, so you can check results before you pay.
2. Cancelling and refunds
- You can cancel a subscription at any time in your account. It stays active until the end of the period you have paid for, and you will not be charged again.
- First payment: if you are not happy, ask for a full refund within 14 days of your first payment for a plan. For the API plan, this applies if no credits from that payment have been used.
- Renewals are not refunded, except where required by applicable law, including statutory withdrawal rights of consumers in the EU and UK. If you forgot to cancel and have not used the plan since the renewal, contact us within 14 days and we will look at it case by case.
- Consumers in the EU and the UK can also withdraw from a purchase within 14 days under the statutory rules described in Paddle’s buyer terms. If you asked for the plan to start right away and have already used part of it, the refund is reduced by the proportionate value of what you used. This policy never gives you less than those rules. If Paddle declines a withdrawal request that this policy covers, email us and we will issue the refund through Paddle.
- Deleting your account cancels your subscriptions immediately, so no further payments are taken. It does not refund the current period by itself; ask for a refund under this policy before deleting your account if you are eligible.
- When a payment is refunded in full or charged back, the plan ends immediately and credits from that payment are removed from your account. A partial refund removes the matching share of those credits.
- Free credits (for example, the free download for new accounts) have no cash value and cannot be refunded.
3. Failed or defective processing
- If a download fails because of an error on our side, no credit is charged, or the credit is restored to your account automatically.
- If a result is clearly defective (for example, an empty or corrupted file) and the automatic restore did not happen, contact us and we will restore the credit.
- Vectorisation is automatic and results depend on the source image. A result that is accurate but not to your taste is not a defect — you can adjust the settings and preview the result for free before downloading.
4. How to request a refund
Email [email protected] from the address of your Shapesoda account, with the date of payment and the plan. We aim to reply within 5 business days.
5. How refunds are paid
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders and issues approved refunds to the original payment method. You can also contact Paddle directly through the link in your order receipt. Depending on your bank, it may take 5–10 business days for the money to appear.
6. Changes
We may update this policy. Changes do not affect purchases made before the update.
7. Contact
Individual Entrepreneur Ali Mameday, 15 Pavstos Buzand St, Kentron district, Yerevan 0018, Armenia — [email protected]